Client Service Coordinator (BPO) - Remote in Bali

Join Swak BPO Corp., a dynamic and fast-growing Business Process Outsourcing (BPO) company, as a Client Service Coordinator and become part of a vibrant, team-driven workplace in Bali! We specialize in delivering exceptional customer service solutions to global clients, and we're looking for a talented and passionate individual to join our team. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of service and support. This is a remote position, allowing you to work from anywhere in Bali while being part of a collaborative and innovative team.

As a Client Service Coordinator at Swak BPO Corp., you'll be responsible for managing client inquiries, resolving issues, and ensuring customer satisfaction. You'll work closely with our team of experts to provide top-notch service and support to our clients. This role offers a unique opportunity to grow your career in the BPO industry, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to client inquiries and requests, ensuring timely and accurate responses.
• Resolve client issues and complaints, working closely with the team to find effective solutions.
• Monitor and track client interactions, providing regular reports and updates to the management team.
• Collaborate with the team to improve client service processes and procedures.
• Provide excellent customer service, maintaining a high level of professionalism and courtesy in all interactions.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to share knowledge and learn from colleagues.
• Contribute to the development and implementation of new client service initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in the BPO industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Strong problem-solving and analytical skills, with the ability to think critically and find effective solutions to client issues.
• Proficiency in English, both written and spoken, is required.
• Experience with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for customer service and a commitment to delivering exceptional service to clients.

🛠️ Keahlian

Lowongan Terkait